About the Company
Standing on Giants is the world’s first agency for businesses that want to build a brand-owned, online community. We empower businesses to build thriving online communities that put their customers at the centre of everything they do. Born from the team that created the revolutionary community-led model at mobile disruptor giffgaff, Standing on Giants now works with leading businesses like Airbnb, O2, Tesco Bank and Utilita, helping them launch successful communities that deliver real results. We are Khoros Kudos award-winners in 2020, recognising our work as Best-In-Class.
We are proud to be the first online community company to attain B Corp Certification, meaning we ascribe to the highest standards of environmental and social responsibility. As a company, our vision is a world where business works for the benefit of people and planet, not just profit, powered by trusting and collaborative communities. As a result, it’s important that we take active steps towards this every day in our work. Our people are, therefore, of central importance. We have a range of employee benefits to enable you to do your job to the best of your ability and we pride ourselves on our supportive, open environment and shared efforts to keep our working practices as sustainable as possible.
About the Role
We are looking for a Project Manager with proven project management experience to take on a new role within our core team. This role requires excellent organisational skills and the ability to effectively interact with both internal and client stakeholders.
As a Project Manager, you will quickly integrate into our team of community experts, using your project management skills to hit the ground running. You’ll work effectively alongside team members to drive progress within our consultancy projects. Additionally, you will take the initiative to enhance our existing project management processes, striking a balance between standardising practices and offering bespoke solutions for our clients.
This position is client-facing and requires a balance of project management proficiency and strong interpersonal skills to ensure the successful execution of projects while maintaining excellent client relationships.
In addition to consultancy projects, you’ll work alongside key members of our core team to implement varied projects across our methodology, data, product offering and operations. Comfortable with process and metrics, you’re someone who thrives in using data to inform decision-making, and comfortable coordinating between people, tasks and deliverables across different workstreams.
You will be hard-working and quick to learn. Highly self-motivated – you’re the kind of person who’s always striving to do better. If you have an open, honest and collaborative approach to your job, you’ll fit right in.
Requirements
- Proven project management and organisational skills preferably within a consultancy or agency environment. Ability to deal with multiple initiatives at the same time, flexible and able to prioritise. PMP or equivalent qualification is strongly preferred.
- Fluent in English with great communication, listening and influencing skills; high emotional intelligence.
- Strong analytical skills and ability to research information to provide answers.
- Self-motivated, with a problem-solving attitude and the ability to take the initiative and work independently.
- Experience in dealing with metrics and KPIs to make data-driven decisions.
- Experience dealing with stakeholders or high-value leaders in a fast-moving environment.
Responsibilities
- Lead the planning, execution, and delivery of client-facing consultancy projects related to community management. Manage multiple stakeholders, ensuring each person is accountable for their part. Drive the team to progress according to the agreed timelines and objectives. Dive in to directly support the work as needed.
- Act as the key point of contact for transitioning projects from the Sales team to the Community Success team, ensuring smooth and effective handovers. Evaluate project flow, and conduct regular meetings to keep projects on track. Ensure project milestones and deadlines are met.
- Liaise with clients to ensure they are satisfied with progress and outputs and ultimately deliver excellence for them.
- Focus on achieving business results by effectively managing a variety of additional projects that contribute to the company’s success. These projects represent opportunities for our business to develop new products, troubleshoot problems or launch initiatives designed to reduce operational costs, optimise processes and reinforce community methodology.
- Operate with a sense of urgency, accuracy, and detail orientation, while maintaining consistent lines of communication with all teams involved in each project.
- Scope and prioritise activities based on constantly evolving priorities, and effectively balance the two sides to this role.
- Develop and evolve our project management processes in line with our consultancy and community management methodology, bringing improvements and efficiencies to our work.
Nice to have
- Knowledge of other European languages.
- An interest or experience in online forum communities is a plus.
- Technical skills including knowledge of Slack, Asana, Salesforce, Google Suite and MacOS are an advantage.
We are an Equal Opportunities employer, we do not discriminate against any employee or applicant because of race, colour, religion, national origin, sex, physical or mental disability, or age. We are committed to creating a diverse and inclusive working environment.
Please note that we will carry out criminal and financial background checks on successful candidates.
Due to the high number of applicants, we are only able to contact successful candidates.
More from the blog
