We find, foster, and manage the conversations that build community and convert them into business value.
Outsourced community management that lets you scale. Perfect for forums, Discord, and Reddit.
Human, expert, and built to create connection at scale. Community magic for social channels.
Design, launch, or relaunch a community your business can rely on, with expert consultancy.
The skills, confidence and expert guidance community teams need to thrive.
Design and run programs that turn engaged members into advocates, creators and local leaders.
Turn your community into an always-on, human powered focus group.
Select and setup the best community platform for your business with our expert help.
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A business for people and planet, not just profit
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Heineken approached us to launch an employee community for their data and analytics talent. Named Data Stars, the program applies our community engagement methodology to the Microsoft Teams platform. Proving to be a huge success with Data Stars Americas, the program is expanding across the Heineken business using our Community Strategy and Community Management services.
With an ambitious plan for data transformation, Heineken recognised that a culture of collaboration was required to scale solutions quickly. They looked to the community to foster this culture, and provide the channels to implement it.
Operating in 85 countries, in a hybrid environment, had led to many data professionals feeling isolated and disengaged. They wanted to improve employee engagement, enjoyment, and belonging.
The community helps the Data teams to quickly answer each other’s questions, share learnings, challenges and collaborate closely. Teams in Brazil and Mexico have co-created AI tools to clean customer records. This has led to data quality improvements of 47%+. One region went from the lowest overall data quality at Heineken, to the highest.