We find, foster, and manage the conversations that build community and convert them into business value.
Outsourced, multi-lingual, community management that lets you scale. Perfect for forums, Discord, and Reddit.
Human, expert, multi-lingual, and built to create connection at scale. Community magic for social channels.
Design, launch, or relaunch a community your business can rely on, with expert consultancy.
The skills, confidence and expert guidance community teams need to thrive.
Design and run programs that turn engaged members into advocates, creators and local leaders.
Turn your community into an always-on, human powered focus group.
Select and setup the best community platform for your business with our expert help.
Find out more about the Standing on Giants team, our vision and values.
From past to present and everything in between.
Meet the people of Standing on Giants
About employee ownership at Standing on Giants
See our current vacancies and learn about our culture.
A business for people and planet, not just profit
Listen to 'A Little Bit Radical' - our top 40 business podcast!
We partner with Sonos to provide Social Media Management across all social media channels. Our partnership started in the wake of a poorly received app launch in 2024. With our human-led approach, we have been able to meet customers where they are, start rebuilding trust, and turn sentiment around.
Standing on Giants provides a team of dedicated experts to engage with every single online conversation across Instagram, Facebook, X, Tiktok, YouTube, and Linkedin. We also provide critical insights and social listening to highlight the voice of the community in real time.
Dealing with a torrent of negative sentiment requires real expertise and human care. We deployed a team of community managers across 3 timezones, speaking 5 languages, to provide round the clock engagement with the Sonos community members.
Our expert team has reduced response time across social channels from 31 days to 14 hours.
This is the first time I see a company making the effort to answer every comment on IG! That’s mind blowing. The social media team gives me hope.
Wow. Okay I am going to delete that tweet as in my moment of frustration I went too far. I appreciate the incredible service and I will reach out via DM in the future if I have any problem again. Thank you.
I think the way you prioritised customer service saved Sonos.
Through our unique methodology, Sonos customers started to trust the brand again and negative sentiment has dramatically reduced. Members feel seen, heard, and are educated around how to contribute constructively online.
As we move beyond crisis, our focus remains building trust, with more honest, human interactions. Our Tone Of Voice evolution bridges Sonos’ premium feel with empathy and clarity, meeting customers where they are and responding with care and confidence.
When creators reach out, we complete a swift vetting process to ensure optimal collaboration. We check key data points in line with the creator partnership strategy. This upfront sorting is crucial for immediately routing requests, giving client teams a heads-up, and reducing friction by ensuring qualified creators reach the right team, further streamlined by categorizing requests by collaboration type.
