We find, foster, and manage the conversations that build community and convert them into business value.
Outsourced community management that lets you scale. Perfect for forums, Discord, and Reddit.
Human, expert, and built to create connection at scale. Community magic for social channels.
Design, launch, or relaunch a community your business can rely on, with expert consultancy.
The skills, confidence and expert guidance community teams need to thrive.
Design and run programs that turn engaged members into advocates, creators and local leaders.
Turn your community into an always-on, human powered focus group.
Select and setup the best community platform for your business with our expert help.
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Outsourced community management that lets you scale.
Your community should feel alive, safe, and valuable, without you having to run it day to day. With expert community managers handling your forums, Discord servers, and Reddit communities, you stay confident that everything is taken care of.
Platforms we can help you with:
If you operate in multiple territories, you don’t have to build separate teams. Members experience one coherent community, wherever they are and whichever channel they prefer:
You get a clear, consistent rhythm of activity so your community never loses momentum:
You know your community is a safe and healthy place to be with Standing on Giants:
New members shouldn’t just drift in and disappear. Your service includes:
If you work with partners, creators or influencers, your community can become the best place for those relationships to play out, becoming part of the value you offer to members. We’ll help you with:
You shouldn’t have to guess whether your community is working. Your service includes:
Operational work that keeps things running smoothly:
Our outsourced community management service takes care of everything that keeps your community healthy and active. That typically includes programming a content and events calendar, welcoming new members, replying to posts, moderating conversations, handling abuse or escalations, and keeping channels organised. You get specialist community managers running the day-to-day, plus reporting and recommendations, so your internal teams can focus on product, marketing and strategy instead of community engagement and admin.
Yes. Outsourced community management is designed for brands whose communities are spread across different platforms. Your service can cover a brand-owned forum, closed groups, Discord servers, even Subreddits on Reddit. We help you execute a consistent strategy and appropriate tone of voice across all of them. You benefit from one team coordinating programming, moderation, safety and reporting, rather than trying to juggle separate teams or agencies for each channel.
Success is defined around your goals. For some teams that means support deflection and reduced contact volume; for others it’s higher retention, referrals, NPS or richer product insight. Your reports can include metrics such as response times, resolved topics, active members, peer-to-peer answers, content performance, and qualitative “voice of the customer” themes. The aim is to make it easy for you to show how community contributes to trust, loyalty, and growth.
Costs depend on the size and complexity of your community: number of platforms, languages, hours of operation, and the level of programming, reporting and strategy support you need. Most enterprise clients treat it as an ongoing retainer rather than a one-off project, with a defined set of service levels and deliverables each month. A short scoping conversation is usually enough to give you an accurate range and options, so you can match the service level to your budget and priorities.
You stay in control of your brand. At the start, you’ll define tone of voice, do-and-don’t examples, escalation rules and any legal or compliance needs. Community managers work to that playbook, share examples for sign-off early on, and adjust based on your feedback so responses feel like a natural extension of your existing channels.
Sensitive posts and complaints follow a clear, pre-agreed escalation path so you’re never exposed to unnecessary risk. Community managers apply your guidelines, capture evidence, and escalate in line with your legal, compliance or PR requirements. You can set different rules for issues like safeguarding, medical discussions, financial advice or account-specific queries.
Automation and AI can help with things like flagging risky content, tagging themes and handling very simple FAQs, but they can’t replace human judgement, empathy and context in real conversations. Most brands now use AI to support their human community managers, not to replace them. Outsourced community management gives you the best of both worlds: efficiency where it makes sense, and real people where it matters.
If your community spans regions, your service can include native or fluent speakers in key languages, along with cover across different time zones. That means members in different countries get a consistent experience and response times, and you don’t have to build separate teams or agencies for each territory.
