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Community Management Training & Mentoring

Give your community team the skills, confidence, and expert backup they need.

For in-house community teams

Experts in your corner

If you’re running your community in-house, your Community Owner and Community Managers are the difference between success and failure. This service gives your team two things:

  • Structured training in proven community management skills 
  • Ongoing mentoring from people who’ve run communities for brands like Airbnb, Lenovo, and Google
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The Standing on Giants team have been incredibly influential in our community’s evolution. The ongoing support through mentoring means we’re able to go to them with specific needs and know that they have the experience and know-how to help us.
Joshan Rughani
E-Commerce Director, Artfinder

Is this you?

This is designed for organisations who:

  • Are hiring or upskilling Community Managers for the first time
  • Have internal teams running customer or employee communities and want to level up their practice
  • Need a safe place for their CO/CM to raise “in the moment” situations and tricky conversations
  • Want training that’s rooted in real communities, not generic theory

If you want your team to “learn to do what Standing on Giants does”, this is for you.

Run Your Community Confidently

Community Management Training

This training gives your Community Managers the foundational skills and confidence to run an online community successfully, using Standing on Giants’ award-winning Community Management Methodology.

By the end of the course, participants will:

  • Understand what a healthy online community looks like and how it creates value
  • Be clear on the responsibilities of a Community Manager beyond basic moderation
  • Know how to manage members and content effectively, including difficult situations
  • Know which metrics to track to understand performance and generate insight

What Participants Learn

01

Introduction to Online Communities

  • What online communities are and how they differ from social media audiences
  • What “good” looks like in practice
  • The role and responsibilities of a Community Manager
02

Managing Members

  • Onboarding and welcome journeys
  • Stages of member engagement and the commitment curve
  • Highly Engaged Members (HEMs)/ Super Users and how to nurture them
  • Tone of voice, guidelines, and dealing with challenging behaviour
03

Tools, Safety and Reporting

  • Day-to-day community operations (threads, flags, DMs, abuse reports)
  • Using data and member feedback to understand what’s working
  • Community metrics and reporting to your stakeholders

Advanced Modules (Optional)

What Participants Say…

Being totally new to the world of customer communities it was quite daunting, but right from the start of our training Toby put me at ease. I'm genuinely excited about the next steps and putting everything we learnt into practice.
Hannah
Community Manager, E.ON Next
Toby gave a really well rounded and engaging training session on what to expect within my Community Management role. It was clear, concise, and he also kept my mind working and encouraged me to go above and beyond.. It's made me feel so prepared and confident in my role and boss it as best as I can.
Rebecca
Community Manager, Utilita
The training was awesome, we did loads of practical exercises and just the right amount of theory to make it really great. Thanks to Gaby for taking us through everything with patience and a lot of fun!
Mili
Community Manager, A1
Community Mentoring

Mentoring: Your Partner As You Grow Your Community

Our mentoring service gives your team continual access to our experienced consultants, both before and after community launch. Mentees often use their sessions to approach “in the moment” situations, as well as building an ongoing plan to generate further value from their community.

Book a Mentoring Chat
Thinking Partner for Community Leaders

Community Owner Mentoring

Community Leaders use these sessions to:

  • Sense-check decisions as your community evolves and grows
  • Keep execution aligned with your strategy and business goals
  • Explore ways to unlock more value from the community over time

Our mentoring sessions are really varied which means we get a lot of value from them. They range from immediate issues that need support/guidance, training and idea generation to planning in the longer term. Without a doubt we wouldn’t be where we are with our community without your support and guidance.
Hannah Dalby
Head of Community, EON Next

Expert Guidance for Community Managers

Community Manager Mentoring

Your Community Managers get:

  • Regular support with “in the moment” questions and tricky situations
  • Ideas for engagement, events, content, and HEM/Super User programs
  • Feedback on reports, posts, and campaigns before they go live

Toby offers thoughtful guidance and clear feedback that helped me see the bigger picture while also addressing practical next steps. I appreciated his calm and supportive approach.
Patricia Feitosa
Community Manager, MACH Alliance

Book a free consultation

Our team is ready and waiting to talk to you about your community project. Click below to get in touch.
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