We find, foster, and manage the conversations that build community and convert them into business value.
Outsourced community management that lets you scale. Perfect for forums, Discord, and Reddit.
Human, expert, and built to create connection at scale. Community magic for social channels.
Design, launch, or relaunch a community your business can rely on, with expert consultancy.
The skills, confidence and expert guidance community teams need to thrive.
Design and run programs that turn engaged members into advocates, creators and local leaders.
Turn your community into an always-on, human powered focus group.
Select and setup the best community platform for your business with our expert help.
Find out more about the Standing on Giants team, our vision and values.
From past to present and everything in between.
Meet the people of Standing on Giants
About employee ownership at Standing on Giants
See our current vacancies and learn about our culture.
A business for people and planet, not just profit
Listen to 'A Little Bit Radical' - our top 40 business podcast!
Human, expert, and built to create connection at scale. Social Media Management, the Standing on Giants way.
Combine award‑winning community management with high‑touch social conversation management. The result: faster responses, safer spaces, and conversations that convert into loyalty, advocacy, influence, and insight.
Platforms we can help you with…
Covering 14 languages, across multiple timezones, our global team provides comprehensive coverage across channels. No matter when or where your customers are, we are there for them. Our team’s diverse expertise guarantees high-quality, localised service tailored to your specific needs.
Handle incoming customer inquiries, reply swiftly, triage effectively, and de‑escalate before trouble hits. Simple issues are resolved directly in-channel for immediate satisfaction. More complex or technical topics are seamlessly routed to specialised teams for in-depth assistance.
Run high-touch engagement programs focused on building community connection. Hot topic conversation threads, interactive polls, engaging with creators, or highlighting User-Generated Content (UGC). Make your social channels a place people love to spend time.
We co-create and actively enforce community guidelines, ensuring a positive environment for all users. We efficiently handle spam, trolls, and disruptive behaviour. We coordinate timely escalations with relevant platforms and your internal team for critical issues.
Make smarter strategic decisions, improve products, and ultimately drive better customer experiences. We deliver authentic, real-time insights into customer sentiment, pain points, and emerging trends.
