Strategic community advice and operational community services from the creators of giffgaff – the world’s leading customer community.

 

Experts with real-life experience of taking communities from inception to success.

 

Supporting your community journey through consultancy, mentoring and platform solutions.

We apply our expertise in different ways…

CONSULTANCY SERVICES

 

We’ll help your community launch or relaunch in a new direction.

MENTORING & TRAINING

 

One-to-one support and training on best practices and member engagement.

COMMUNITY MANAGEMENT

 

Our dedicated Community Management team can look after things on your behalf.

COMMUNITY PLATFORM

 

Designed & built by community managers for community managers. Our platform delivers the ideal place for your community to flourish.

Don’t just take a our word for it…

Since 2012, We have worked with Standing on Giants to help us evolve our community to a point where it is considered a core asset for the business. Through utilising their methodology, we are able to nurture a group of highly engaged members who offer great advice and support to others. Their knowledge covers our entire set of products and services and they regularly provide ideas for new ones to consider. Such high engagement also allows the brand to gather essential insights from true brand advocates, cost-effective BETA testing results and support material strong enough to be used by staff teams.
 
Colin Heyworth – Head of Social Media Service & Community – O2 UK (Telefonica)

The Purpose and Goals session we had with Standing on Giants was incredibly informative and enabled our team to re-establish a new clear direction for our community. As a result of what we learned in the session, we’re now working on improving our community structure in order for it to give us the most impactful results we can achieve. If any organisation needs help with mapping out their community’s purpose, we would recommend you talk to Standing on Giants

Emma Begg – Marketing and Product Manager – Charity Connect

Some of our brilliant customers…

Let’s get you on the right track - wherever you are in your community journey