community knowledge

Digging into the power of direct messages and how to craft an engaging one...

The Legion Gaming community EMEA had a fantastic inaugural year, culminating in being awarded ‘Best New Community’ at the CMX…

In September 2020, one of our Airbnb community managers, Nick, logged in to the community to find an upsetting message.…

Discover the system we use with our clients to build award-winning communities.

For the next few months, our lives will almost entirely be shifted into the online space, and no matter if it’s a Whatsapp group chat, a Facebook group, a hobby community, or your energy provider’s online forum: you will interact with people through comments, posts, likes, and many, many memes!

Companies keep telling me customer engagement is broken. I find this a shocking statement. We are connected to the internet…